Terms

Terms of Use

This web page represents a legal document that serves as the terms of use for our Chatbot and Website (“Terms of Use”), www.Robin.com and any associated mobile application (collectively, “Chatbot and Website”), as owned and operated by Robin Travel Inc. (“Robin”). The last update to our Terms of Use was posted on https://www.Robin.com/terms-of-use.

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Use, along with our Privacy Policy http://robin.ai/terms-conditions/?lang=en, and other posted guidelines within our Chatbot and Chatbot and Website, (collectively “Legal Terms”), constitute the entire and only agreement between you and Robin, and supersede all other agreements, representations, warranties and understandings with respect to our Chatbot and Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Chatbot and Website, and you should review all Legal Terms prior to using our Chatbot and Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.

By using our Chatbot and Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Chatbot and Website.

If you do not accept our Legal Terms, you should not access our Chatbot and Website. If you have already accessed our Chatbot and Website and do not accept our Legal Terms, you should immediately discontinue use of our Chatbot and Website.

Definitions

The terms: “us” or “we” or “our” refers to Robin, the owner of the Chatbot and Website.

A “Member” is an individual that has registered with our Chatbot and Website to use our Chatbot and Website’s features. A “Provider” is a Member of our Chatbot and Website that is a business offering tours, activities, and other travel-related goods and services to the general public and has registered with our Chatbot and Website to offer their goods/services. We refer to a Member who purchases goods/services from Providers as a “Customer”.

A “Profile” is an online collection of information provided by a Member about their business if a Provider, or generally about themselves if a Customer.

A “User” is a collective identifier that refers to either a Visitor or a Member.

A “Visitor” is someone who merely browses our Chatbot and Website.

All text, information, graphics, audio, video, and data offered through our Chatbot and Website, whether free to all or part of our paid features of our Chatbot and Website, are collectively known as our “Content”. We may refer to Content provided by our Members, whether as part of their Profile or in other postings to our Chatbot and Website, as “Member Content.” When we refer to our Chatbot and Website, our Content is included by reference.

Limited License

Robin grants you a non-exclusive, non-transferable, revocable license to access and use our Chatbot and Website strictly in accordance with our Legal Terms. Your use of our Chatbot and Website is solely for the purposes as provided herein.

Our Relationship to You

Robin is strictly a venue does NOT enter into any other relationship with you, other than that of an independent contractor. Our Legal Terms in no way create any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and Robin, other Users, or our affiliates.

Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Chatbot and Website. Robin reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to canceling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Information For Children

We do not knowingly solicit, collect or retain information from any individuals under the age of 13.

You represent and warrant that if you are registering for the Services as an individual, you are at least 13 years old, and if you are 18 years old or older, that you are fully capable and competent to enter into and to comply with these Terms, or if you are between 13 and 18 years old, that you have permission of a legal parent or guardian who has agreed to assume fully your obligations under these Terms as if such obligations are owed by the said parent or guardian. If you are registering for the Services for and on behalf on an entity that is not a natural person, you represent and warrant that you are authorized to enter into this agreement and bind the entity to these Terms. We reserve the right, at our sole discretion, to refuse to offer the Services to any person or entity and to change our eligibility criteria at any time. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity.

Providers and Sales of Goods/Services

As a Provider, you can upload information about your business, including address, phone, hours of operation, and other such relevant information. By uploading such information, you warrant to Robin that such information is true to the best of your knowledge and is not in any way malicious, libelous, or otherwise illegal for you to transmit to our Chatbot and Website.

Our Chatbot and Website offers Providers the opportunity to sell their products and services through our Chatbot and Website. This service is strictly as a convenience to our Members and in no way means that Robin endorses a specific Provider, guarantees their products/services, or that Robin participates in any way in the sale of such products/services. Any purchases of products/services that a Customer may make through our Chatbot and Website are strictly between the Provider and Customer. By interacting through our Chatbot and Website as Provider and Customer, you both agree that at all times, you will look to each other for any issues or information related to such sale of products/services, including, but not limited to, costs, scope of services, product features, payment terms, late or non-payment issues, delivery dates, shipping information, refunds, exchanges, and warranties.

As a Provider, if you contact Customers outside our Chatbot and Website with correspondence, you agree to abide by such Customers’ requests to be removed from future correspondence. If we receive complaints that you are failing to do so, we reserve the right to terminate your Profile at our sole discretion with no notice to you.

Delivery Areas

As our Services continue to expand in Singapore, there may be times when some areas will not be covered by our Services.

Intellectual Property

Our Chatbot and Website may contain our trademarks as well as those of Providers, our affiliates, and other companies, in the form of words, graphics, and logos. Your use of our Chatbot and Website does not constitute any right or license for you to use such trademark, without the prior written permission of the corresponding trademark owner. Our Chatbot and Website is also protected under international copyrights. The copying, redistribution, use or publication by you of any portion of our Chatbot and Website is strictly prohibited. Your use of our Chatbot and Website does not grant you ownership rights of any kind in our Content or Chatbot and Website. As mentioned, we do not claim ownership of your Member Content, but by providing it to our Chatbot and Website, you do not receive any other rights in our Content other than what belongs to you already.

Linking to Our Chatbot and Website

You may provide links to our Chatbot and Website, provided (a) that you do not remove or obscure, by framing or otherwise, any portion of our Chatbot and Website, (b) your Chatbot and Website does not engage in illegal or immoral activities, and (c) you discontinue providing links to our Chatbot and Website immediately upon request by us.

Links to Other Chatbot and Websites

Our Chatbot and Website may contain links to third party Chatbot and Websites (“Third Party Chatbot and Websites”). These links are provided solely as a convenience to you. By linking to these Third Party Chatbot and Websites, we do not create or have an affiliation with, or sponsor such Third Party Chatbot and Websites. The inclusion of links within our Chatbot and Website does not constitute any endorsement, guarantee, warranty, or recommendation of such Third Party Chatbot and Websites. Robin has no control over the legal documents and privacy practices of third party Chatbot and Websites; as such, you access any such Third Party Chatbot and Websites at your own risk.

Warranty Disclaimer

Robin reserves the right to change any and all Content and features of our Chatbot and Website, at any time without notice. Our Chatbot and Website may be temporarily unavailable from time to time for maintenance or other reasons. Robin assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to. Robin is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers, computer or mobile phone equipment, Chatbot and Website, failure of email or players on account of technical problems or traffic congestion on the Internet or any combination thereof, including injury or damage to anyone’s computer, mobile phone, or other hardware or Chatbot and Website, related to or resulting from using, uploading, or downloading materials in connection with our Chatbot and Website. Under no circumstances will Robin be responsible for any loss or damage, including any loss or damage or personal injury or death, resulting from anyone’s use of our Chatbot and Website, or for any interactions between Users of our Chatbot and Website, whether online or offline.

OUR CHATBOT AND WEBSITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR CHATBOT AND WEBSITE MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. ROBIN, INCLUDING ALL OUR AFFILIATES, HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR CHATBOT AND WEBSITE, OTHER THAN AS SPECIFIED IN OUR LEGAL TERMS. ROBIN CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF OUR CHATBOT AND WEBSITE. ROBIN DOES NOT REPRESENT OR WARRANT THAT OUR CHATBOT AND WEBSITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT IT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-RECOGNIZED PROGRAMS TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CHATBOT AND WEBSITE IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU USE OUR CHATBOT AND WEBSITE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOU, YOUR MOBILE DEVICE OR COMPUTER SYSTEM, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE, AS WELL AS ALL OF OUR AFFILIATES, ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF INCOME, BUSINESS, PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND ROBIN. OUR CHATBOT AND WEBSITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR CHATBOT AND WEBSITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN OUR LEGAL TERMS.

Limitation of Liability

Robin, as well as all our affiliates, shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from our Chatbot and Website; (b) the unavailability or interruption of our Chatbot and Website; (c) your use of our Chatbot and Website; or (d) any delay or failure in performance of our Chatbot and Website.

ROBIN AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. ROBIN AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO WARRANTY, REFUND, OR OTHER RESTITUTION TO YOU WITH REGARDS TO OUR CHATBOT AND WEBSITE, OTHER THAN AS SPECIFIED HEREIN, FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, DELAYS, CANCELLATIONS, STRIKES, GOVERNMENTAL ISSUES, OR FORCE MAJEURE.

IN NO EVENT WILL ROBIN OR ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOSSES ARISING FROM YOUR USE OF OUR CHATBOT AND WEBSITE, EVEN IF ROBIN IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, ROBIN’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO YOUR CEASING USE OF OUR CHATBOT AND WEBSITE.

Fees

If at some point you pay to use our Chatbot and Website, you represent and warrant that when you make any payments to Robin for such use:

  • You agree to pay the fees at our then-current prices as posted on our Chatbot and Website, including any applicable taxes
  • You agree to provide true and complete credit information;
  • You agree that fee will be honored by your bank or credit card company; AND
  • You agree that if your initial payment method is dishonored, you will still pay the charges incurred, including any surcharge we may incur due to such dishonored payment.

All purchases and reservations made on Robin are final and non-refundable. In the event of a cancelation or request for modification of the reservation, Robin and the service providers are not obliged to honor such requests and the entire amount paid is forfeited by the customer.

Refunds, if any, are provided at the sole discretion of Robin and the service providers.

 

Modifications To The Provision Of Services And Prices

We reserve the right, at our sole discretion and at any time to modify the prices of our products without further notice to you.

We reserve the right, at our sole discretion and at any time to modify or discontinue the Services (or any part or content thereof) without further notice to you.

We disclaim all liability to you or to any third-party for any changes to the Services, including but limited to modification, price change, suspension or discontinuance of the Services.

Sale of Alcohol

Any alcohol listings on the Site are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.

 

Tickets

TICKETS is a ticket ordering platform that allows users to purchase tickets for events, reservations, bookings, admissions to various venues and other related products (“Tickets”) from their merchants and/or organisors of choice (the “Operators”).

The purpose of our Service is to provide a simple and convenient service to you, linking you to the Operators and their corresponding events for you to enjoy.

 

 

Use of Information

We reserve the right, and you authorize us, to the use and assignment of all of your Profile information and usage information regarding our Chatbot and Website in any manner consistent with our Privacy Policy. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, “Submission”) are considered our property. To the extent that such Submission contains copyrighted, either owned by you or licensed to you, you grant Robin a perpetual, irrevocable, royalty-free, worldwide license to use such Submission as we see fit, in any form whether on our Chatbot and Website or elsewhere. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation, product, service or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our Service or other operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Indemnification

You agree to indemnify, defend and hold harmless Robin and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers, attorneys, advertisers, and affiliates, from any liability, loss, claim and expense, including

Termination of Your Account

You acknowledge that if you violate the terms of our Legal Terms, Robin reserves the right to terminate your account without notice. You may also voluntarily terminate your account. You understand that if your account is terminated, you will lose access to our Chatbot and Website.

Governing Law

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.